If you have further questions for require further assistance with your purchase on Epic Games, please contact Epic Games Support. Click the game title to expand the order. Find the order you would like to refund in your Purchase History. After the game is released, you may request a refund within 14 days if you have not played the game for more than 2 hours. Go to your Account page, and click Transactions. You may cancel your pre-purchase and get a refund at any time before the official release date set by the publisher/developer on the Epic Games Store. I sent a support ticket and i am yet to be contacted by them (been 2 hours). When are products eligible for a refund What types of products can I return for a refund Can't find what you're looking for Have a look at these trending articles or let us know how we can help and we'll be happy to assist you. Products that include virtual currency, skins, or other consumables and products or games that are marked as “non-refundable” are not eligible for refund. How long it will take for Epic to refund me so i bough division 2 using my debiti card without the coupon so I want a refund. ![]() ![]() However, you must have less than 2 hours of runtime on record. Games and products are eligible for refund within 14 days of purchase. Please see below for Epic Games’ refund policy How to request a refund If you have further questions for require further assistance with your purchase on Steam, please contact Steam Support. Even if you fall outside of the refund rules we’ve described, you can submit a request and we’ll take a look at it.Īdditional information and troubleshooting instructions for existing refund requests can be found in our Common Refund Questions FAQ. Valve will, upon request via, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours. When you're done, type the security code, and click 'Submit. You can't get a refund if you've been banned from that game for any reason. According to the policy, you can get a full refund for any reason as long as you're returning the game within 14 days of purchase and with less than two hours of play time. Epic's refund policy is similar to Steam's. We recommend you give a short, clear reason why you want a refund to make sure everything goes smoothly. How to Request a Refund from the Epic Games Store. Please see below for Steam’s refund policy How to request a refund Open the 'Use the Drop-down Selection That Best Describes Your Inquiry' menu and click 'Refund Request / Purchasing Issues.' Describe your problem. To request a refund of the game or cancellation or your preorder, we invite you to contact the retailer you purchased your copy of God of War (2018) from. How to request a refund or cancel a preorder: Know that you only have three Return Tickets, and that you will only receive a further three every 365 days.Both game purchase refunds and pre-order cancellations are subject to the applicable store’s refund policies (See Below)
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